TERMS AND CONDITIONS
Merit Call Drivers – Chennai
Last updated: October 2026
1. Introduction
By accessing our website, requesting a booking, or using our driver services, you agree to these Terms and Conditions. Please read them carefully before making a booking.
Merit Call Drivers facilitates bookings between customers and drivers who provide driving services. These terms apply to all customers who access our website or use our booking services, whether registered or not.
Merit Call Drivers reserves the right to update these Terms and Conditions from time to time. Any updated version will be published on our website.
2. Acceptance of Terms and Conditions
By accessing our website, submitting a booking request, or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these terms, please do not use our website or booking services.
3. Registration and Driver Booking
To request a driver, customers must provide accurate and complete information, including:
Customer name and contact number
Email address
Pickup location
Destination or drop-off location
Journey date and time
Type of driver service required
Car make and model
Registration and booking requests are free of charge. Service charges will apply according to the confirmed tariff.
Customers are responsible for ensuring that the information provided is accurate.
Booking Confirmation
Customers are requested to book at least 2 hours in advance to allow sufficient time for driver arrangements.
Submitting a booking request does not guarantee that a driver is available or that the booking is confirmed. Our team will contact the customer by phone or SMS, subject to availability and operational requirements.
A booking is confirmed only after confirmation from Merit Call Drivers.
Tariff and Additional Charges
Before the journey begins, customers should confirm the applicable tariff based on the selected service, such as:
Local or city trips
Outstation round trips
Outstation one-way drop trips
Customers should also confirm any applicable night charges, additional-hour charges, pickup charges, distance-related charges, or other additional fees before the trip starts.
The applicable fare will be communicated during booking confirmation. Any indicative prices displayed on our website are subject to confirmation.
4. Cancellation Policy
If a customer cancels a booking after the assigned driver has started travelling to the pickup location or is due to arrive within 15 minutes, a cancellation charge of ₹100 may apply.
Customers are requested to inform our office as early as possible if they wish to cancel or change a booking.
Any applicable cancellation charges will be communicated to the customer.
Merit Call Drivers may also cancel or reschedule a booking if circumstances beyond our reasonable control affect service availability. We will make reasonable efforts to inform the customer and, where possible, arrange an alternative.
5. Personal Belongings and Property
Customers are responsible for their personal belongings and valuables before, during, and after the service.
Merit Call Drivers is not responsible for personal belongings left behind, lost, or damaged, except to the extent that liability cannot legally be excluded.
Customers should check their vehicle and collect all personal items before the driver leaves.
Customers are also responsible for ensuring that their vehicle is roadworthy, properly insured, and legally permitted to be driven.
6. Accidents and Vehicle Damage
If an accident occurs during a trip, customers should take appropriate safety measures and contact the relevant emergency services or authorities where necessary.
Please inform Merit Call Drivers of any accident or vehicle damage involving an assigned driver as soon as reasonably possible.
Where appropriate, we will cooperate with the customer and relevant parties in providing information needed for an insurance claim. Insurance claims will be subject to the applicable insurance policy, evidence, and the insurer’s assessment.
Nothing in these terms excludes any liability that cannot legally be excluded.
7. Driver Payments and Billing
Customers should confirm the applicable fare, additional charges, and payment method with our office before the journey begins.
If there is any disagreement regarding payment at the end of a driver’s duty, customers should contact the Merit Call Drivers office for clarification before escalating the issue.
Customers are requested to treat drivers respectfully and resolve payment disputes professionally.
8. Services and Customer Responsibilities
Our driver services may include:
Picking up and dropping off passengers
Driving the customer’s vehicle to the agreed destination
Providing local, outstation, and one-way driving services, subject to confirmation
Drivers are engaged to provide driving services only.
Customers must not assign unrelated duties to drivers, including vehicle washing, cleaning, loading or unloading goods, handling cash, running personal errands, or performing other non-driving tasks.
Merit Call Drivers is not responsible for tasks outside the agreed driving service. Any concerns about a driver’s conduct or service should be reported to our office.
Customers should report complaints relating to a driver or service within 24 hours of the service, wherever reasonably possible, so that we can investigate promptly.
9. Driver Conduct and Direct Hiring
Drivers assigned through Merit Call Drivers are expected to follow applicable laws, act professionally, and provide the agreed driving service.
Drivers must not improperly solicit customers for separate driving arrangements using customer connections obtained through our service.
Customers are requested not to directly hire or engage drivers introduced by Merit Call Drivers for separate or ongoing services without the company’s prior consent.
Any such arrangements should be discussed with our office in advance.
10. Booking Changes and Service Availability
All bookings are subject to driver availability, location, timing, and operational conditions.
Merit Call Drivers reserves the right to decline, cancel, or reschedule a booking when reasonably necessary, including where circumstances beyond our control prevent the service from being provided.
Where possible, we will notify the customer promptly and discuss available alternatives.
To the extent permitted by applicable law, Merit Call Drivers will not be liable for indirect losses resulting from unavoidable service interruptions or cancellations. This does not exclude liability that cannot legally be limited.
11. Website Information and Amendments
We make reasonable efforts to keep the information on our website accurate and up to date. However, service availability, tariffs, and operating conditions may change.
Merit Call Drivers may revise these Terms and Conditions when necessary. Updated terms will be published on our website and will apply as permitted by applicable law.
12. Contact Information
For bookings, cancellations, tariff clarification, complaints, or other enquiries, please contact Merit Call Drivers.
Phone: 044-4868-3355
Email: meritcabs@gmail.com
You may also submit an enquiry through the contact form on our website:
https://calldrivers.meritcabs.in/
Thank you for choosing Merit Call Drivers. We appreciate your trust in our services.